Shipping policy
At CocoMaya, every order is treated with the same love and attention that goes into our handcrafted pet wear. From the moment you place your order to the instant it arrives at your door, we aim to deliver a smooth, elegant experience for you and your furry friend.
Processing Time
- Each order is carefully prepared and packaged within 2–4 business days.
- During peak festival seasons (such as Kukur Tihar), please allow an extra 1–2 days as we hand-finish each piece.
Shipping Options & Timeframes
- Domestic (USA) – Standard shipping typically arrives within 4–7 business days once dispatched.
- International – Worldwide delivery usually takes 7–14 business days, depending on customs and local postal services.
You’ll receive a tracking email as soon as your parcel is on its way, so you can follow its journey home.
Shipping Rates
- Rates are calculated at checkout based on destination and weight.
- Complimentary standard shipping is offered on domestic orders over $100 USD.
Customs & Duties
International customers are responsible for any applicable customs duties or import taxes. We include accurate documentation to help smooth the process.
Address Accuracy
Please double-check your shipping address at checkout. We cannot be responsible for delays or lost packages due to incorrect information.
Need Assistance?
Our care team is happy to help with any special requests or urgent timelines. Simply email cocomayashop@gmail.com and we’ll do our best to accommodate you.